Customer Support - Comprehensive Assistance for Our Users

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Common problem

1.What are the price advantages of purchasing this product?

A： Our location close to major ports and raw material suppliers helps us reduce production costs, allowing us to offer more competitive prices. This makes our high-quality granular calcium carbide have a clear price advantage in the market, attracting more customers' attention and choice.

2.Can you provide samples? How can I get information?

A： Of course, you can contact us for sample information. We will respond to your needs in a timely manner regarding the specific sample provision process and related costs to ensure that you can experience our high-quality products.

3.How conductive is this product?

A： High-quality granular calcium carbide has good electrical conductivity and is particularly suitable for special processes that require high electrical conductivity. This enables our products to be widely used in fields such as welding and chemical synthesis to meet the diverse needs of industry customers.

4.What quality assurance measures do you have for industrially processed calcium carbide?

A： We strictly control the quality of our products during the production of industrial calcium carbide to ensure high purity and consistency. Each batch of products undergoes rigorous quality testing to ensure compliance with international standards. Our goal is to provide customers with the highest quality products and establish long-term cooperative relationships.

5.What industries are your high-purity processed calcium carbide suitable for?

A： Our high-purity processed calcium carbide is widely used in many industries, including chemical, metallurgical and pharmaceutical fields. In the chemical industry, it is used as an additive; in metallurgical processes, it is used as a flux; and in the pharmaceutical field, it is used as an auxiliary material. These industries have high performance requirements for calcium carbide, and our products meet these needs.

6.What are the main uses of calcium carbide?

A： Calcium carbide is mainly used in organic synthesis, welding and metal cutting. As a key industrial chemical, it plays an indispensable role in the process of generating acetylene gas and is widely used in the chemical industry and metal processing industry. We strictly control the quality of our products to ensure that customers get the best use effect in the production process.

Inner Mongolia Longwei Chemical Technology Co., Ltd.

Terms and Conditions

We provide product consulting services. If customers encounter problems when using calcium carbide products, they can contact us at any time and we will arrange for professionals to answer them.
In terms of transportation, calcium carbide products are dangerous chemicals that are easily flammable when wet. Transport vehicles must have qualifications for transporting dangerous chemicals and take moisture-proof and rain-proof measures to avoid danger caused by product contact with moisture.
When storing, calcium carbide should be stored in a dry, well-ventilated warehouse, away from fire and heat sources, and stored separately from acids, alcohols, water-containing substances, etc., and avoid mixing. The warehouse floor should be treated to prevent moisture, and equipped with corresponding fire-fighting equipment and leakage emergency treatment equipment.

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Technical Support

1. We provide professional product development and technical consulting to ensure that customers get detailed information support before purchasing.
2. Pre-sales services include detailed product specifications and application guides to help customers make informed decisions when purchasing.
3. The installation and commissioning services are provided by an experienced technical team to ensure that the equipment can be put into use smoothly.
4. Provide system training to help customer teams become familiar with product operation and maintenance.
5. After-sales service includes regular inspection and quick response mechanism to ensure customers worry-free use.
6. We promise to provide product upgrades and technology improvement solutions in a timely manner to meet market changes and customer needs.
7. Technical support consulting services are available 24/7 online to help customers solve various technical problems.

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After-sales service

1. We are committed to providing customers with high-quality after-sales service to ensure that our products meet customer needs.
2. All after-sales services are handled in compliance with relevant national laws and regulations.
3. We will provide repair, replacement or refund service according to the specific circumstances.
4. After-sales service is only applicable to products purchased through regular channels. Products purchased through unauthorized channels are not eligible for this service.
5. We will continuously optimize our products and services based on customer feedback to improve customer satisfaction.

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Maintenance service

1 Maintenance services are provided by Inner Mongolia Longwei Chemical Technology Co., Ltd. to ensure that the product maintains efficient performance throughout its life cycle.
2 We have a professional technical team to provide timely and effective maintenance services to ensure the normal operation of equipment and products.
3 Maintenance services cover all aspects of the calcium carbide production line, aiming to reduce downtime and improve production efficiency.
4 We are committed to using high-quality spare parts and materials to ensure the safety and reliability of the maintenance process.
5. The service response is fast and customer-oriented, ensuring that customers receive support in the shortest time.
6. The maintenance service is transparent and the cost is reasonable. All costs are informed to customers in advance, and there are no hidden charges.
7 We continue to optimize the maintenance process, ensure service quality and provide a better experience through innovation and advanced technology.